Commercial Lines Underwriter

An exciting opportunity exists for a Commercial Lines Underwriter to join the Operations Department. This role will report into the Operations Manager and is based in Centurion.

Duties and Responsibilities:

• Deliver exceptional client service that exceeds customers' expectations by being proactive, innovative, and identifying the appropriate distribution channel.
• Have in-depth knowledge and understanding of various Commercial products.
• Vast understanding of Commercial Lines product requirements.
• Experience with various insurers - Commercial, Agriculture, Engineering, Liability, Specialist and Hospitality.
• Substantial understanding of how the Commercial Lines Industry operates (e.g., Trends, Auto Rating, Risk reductions, etc.).
• Be a logical thinker.
• Handle inbound and outbound calls efficiently and professionally.
• Be customer driven.
• Ability to work within required SLA's.
• Identify customer needs, clarify information, research issues, and provide solutions or alternatives.
• Seize opportunities to upsell insurance products when they arise.
• Engage customers by going the extra mile and building sustainable relationships.
• Translate product requirements into system functionality - e.g., determine what information must be captured, validate it, and set minimums, maximums, accumulations, and computations (for when item sums insured must be computed from another item within a risk/section).
• Be not afraid to investigate and learn new skills.

Minimum Requirements:

• Matric is an essential requirement.
• FAIS Credits (as per FAIS requirement).
• Must be Fit & Proper in terms of the FAIS Act.
• Regulatory Exam: Representatives.
• Must not be debarred with the FSCA.

Work Experience:

• Must have experience with various commercial products - Comm, Agri, ST, Engineering etc.
• Be able to handle a portfolio of approximately 600 policies.
• Previous experience in a customer support role.

• PC literate - Microsoft Office products skills (Outlook, Word, Excel).
• Good typing skills (accuracy & speed).
• Sound knowledge of Insurance principles.
• Websure system experience will be an advantage, but not a requirement.
• Well spoken.
• Client orientated.
• Attention to detail.
• Organized.
• Strong phone and verbal communication skills.
• Active listening and problem solving ability.
• Telephone etiquette is key.
• Effective multitasking and time management skills.
• Ability to speak/read and communicate in Afrikaans and English is an advantage.
• Must be able to handle pressure.

• Must be administratively driven and demonstrate excellent attention to detail skills.
• Must be results oriented and meet the required expectations of the position.
• Must have the ability to make recommendations and decisions.
• Must be a team player and able to work individually.
• Excellent communication skills (must be able to communicate on all levels).
• Excellent customer service skills (verbal and written).
• Must be able to work under pressure.
• Must have a positive attitude.

Brolink is a leading provider of insurance administration services, providing a comprehensive range of insurance products from South Africa's top insurers. Our portfolio includes personal insurance, commercial insurance and niche products such as agriculture, transport, engineering, and aviation.

As a short-term insurance administrator, Brolink provides a dedicated service to professional brokers in delivering on their clients' business or professional insurance needs.

Please note that this appointment will be made according to the company's Employment Equity targets and strategy.