TRAFFIC
KwaZulu-Natal
Collections Team Leader: Coaching Excellence & Performance
Mr Price
Job Description
Mr Price in Durban is looking for a Team Leader for the Collections Call Centre. This role involves leading and inspiring a team of collections agents to achieve performance targets while ensuring compliance with regulations. Candidates should have 3-4 years of experience in debt collections in a call centre and demonstrate leadership skills. The position emphasizes coaching, performance management, and reporting to enhance team effectiveness and customer interactions.
About This Role
Career insights for First-Line Supervisors of Non-Retail Sales Workers positions
Salary Benchmark
$84,570/year
Source: O*NET (USD)
Key Skills for This Role
Active Listening
Management of Personnel Resources
Monitoring
Speaking
Coordination
Common Technologies
Oracle Marketing Cloud
Salesforce Platform
Salesforce Sales Cloud
YouTube
Cisco Webex
8x8 Work
Zoom
Microsoft Dynamics 365