Cluster Property Operations Manager

CLUSTER PROPERTY OPERATIONS MANAGER

Stellenbosch (Hybrid Role)

An established hospitality operator running exclusive guest accommodation is seeking a Cluster Property Operations Manager to oversee operations across a group of 12 establishments predominantly in the Cape Town and Kimberley areas. The role is based in Stellenbosch, with a hybrid structure between a home office and satellite office.

Overseeing and coordinating day to day operations across multiple properties, ensuring consistent service delivery, operational efficiency, and alignment with company standards.

• Overseeing operations across multiple guest house properties
• Coordinating and supporting on site teams to ensure smooth daily functioning
• Monitoring operational performance and addressing any issues proactively
• Handling after hours emergencies and escalations when required
• Travelling between properties as needed (company covered travel expenses)
• Reporting on operational performance to senior management

• 3 5 years' experience in accommodation operations (guesthouse, lodge, boutique hotel or similar)
• Proven experience as a hospitality Operations or General Manager
• Strong understanding of hospitality operations and service standards
• Ability to work independently with minimal supervision
• Fully bilingual
• High level of computer literacy
• Strong organisational and managerial skills
• Excellent reporting and communication skills
• Own vehicle when travelling locally based on area
• Hybrid working environment (Stellenbosch based satellite office & head office)

• Market related salary
• Hybrid working environment (home office and Stellenbosch based satellite office)
• Availability required after hours for operational needs