TRAFFIC
Western Cape
Client Support Specialist (24/7 Rotating Shifts)
Crisis24 Group
Job Description
A global security and crisis management firm located in Cape Town is seeking a Client Support Administrator to deliver exceptional customer service. The role involves providing first-line support, troubleshooting issues, and documenting resolutions in a ticketing system. Ideal candidates must have at least 2 years of client-facing experience and be fluent in English, with the ability to multitask and work collaboratively in a dynamic environment. This is an office-based position requiring independent commuting.
About This Role
Career insights for Customer Service Representatives positions
Salary Benchmark
R16,903/month
R12,178 to
R24,093/month
Source: WageIndicator ZAR data
Job Outlook
This career will have large numbers of openings.
Key Skills for This Role
Active Listening
Service Orientation
Speaking
Reading Comprehension
Critical Thinking
Common Technologies
Blackbaud Raiser's Edge NXT
Salesforce Sales Cloud
Airtable
Microsoft Access 365
Oracle Database Cloud Service
Microsoft Dynamics 365
Oracle JD Edwards EnterpriseOne
Oracle PeopleSoft Cloud Manager
Customer Service Representatives Insights
Median Salary (ZAR)
R16,903/month
Job Outlook
This career will have large numbers of openings.