Client Support Administrator

Zeal HR (Pty) Ltd

Our client is looking for a calm, proactive Support professional to serve as the first point of contact for clients and tenants, based at their offices in Lynnwood, Pretoria. This role is ideal for someone who enjoys helping people, managing communication with clarity, and keeping systems running smoothly behind the scenes. If you are organised, solution focused, and able to remain composed under pressure, this position offers a meaningful opportunity to support day to day operations while building trusted client relationships.

• Client & tenant support (primary function)
• Communication control & expectation management
• System monitoring & issue identification
• Data & system updates
• Operational support
• Proactive Issue handling

• Experience in customer support, client services, administration, or call centre environments
• Exposure to property management, utilities, or technical support environments (advantageous)
• Experience working with systems, platforms, or data-driven environments
• Background where communication, organisation, and accuracy were critical
• English (fluent - written and verbal)
• Tswana (fluent - essential for client communication)
• Acts as the first line of support for clients, tenants, and internal teams
• Handles communication across phone, email, and WhatsApp with clarity and professionalism
• Keeps systems and client data updated accurately and consistently
• Identifies issues early (e.g. offline devices, tenant changes, anomalies) and ensures follow-up actions are initiated
• Comfortable working across multiple platforms and systems simultaneously
• Can manage multiple priorities without losing structure and control
• Naturally calm and composed, even when dealing with frustrated clients
• Strong in communication and able to explain things clearly and confidently
• Proactive and able to take initiative without constant supervision
• Highly organised and structured in how they manage tasks and information
• Attentive to detail, ensuring client information and system data are always accurate
• Solution oriented, focusing on resolving issues rather than escalating them unnecessarily
• Professional, approachable, and able to build trust quickly with clients
• Strong communication skills across phone, email, and WhatsApp
• Ability to manage client expectations professionally
• Good computer literacy (Excel, system platforms, email)
• Strong organisational and time management skills
• Ability to multitask without losing accuracy
• Problem solving mindset
• Ability to follow processes while also thinking independently