Client Services Manager

• 3 to 5 years' experience in sales environment.
• Microsoft D365 experience would be beneficial
• Diploma/Degree would be advantageous

• Grade 12 / Senior Certificate.
• Tertiary qualification in Sales and / or Management would be beneficial

• Excellent interpersonal and communication skills.
• Team player.
• Able to produce results whilst under pressure.
• Energetic, dynamic, and driven personality.
• Dedicated, willing to grow and adapt to change.
• Innovative, independent (able to make decisions). Strong team ethic, service orientated.
• Proactive solution finder.

• Computer literate (MS Office)
• Internet
• Email
• Mathematical Logic for calculations
• Basic knowledge of steel and MS Dynamics would be advantageous
• Sales driven

The Client Services Team Leader will take full responsibility for building, leading and strengthening high-performing Internal Sales and Sales Admin teams across SAOPS & Exports.

• Direct management of Internal Sales and Sales Admin staff.
• Conduct structured performance reviews with all Client Services Representatives.
• Implement, monitor and manage measurable KPI's and Career Guides.
• Drive staff training, coaching, and ongoing team development.
• Manage underperformance in a fair, structured, and compliant manner.
• Support Internal Client Services Representatives with decision-making, quotations, invoicing, and D365 processes.
• Retain and strengthen relationships with key clients.
• Ensure effective communication and healthy working relationships across departments and with external customers.
• Assist product heads with CRCO pricing and pricing structures.
• Maintain an extensive understanding of Local SPE's and pricing structures.
• Understand import pricing conversions, including R/$ exchange rates, import duties, clearing and shipping costs.
• Produce push lists to reduce overstocked and aged stock line items.
• Manage and oversee the virtual GAU warehouse and accountable personnel.
• Control GAU claims in collaboration with Supply Chain.
• Track purchase orders and ensure accurate stock receipting.
• Compile stock tracing reports and identify responsible parties where required.
• Facilitate transfers to external warehouses.
• Obtain relevant test certificates for coils.
• Assist with linking orders to production (Plate Cutting, Sheet Cutting, Slitting, etc.).
• Process credit notes in the absence of Internal Sales Admin staff.
• Ensure company systems, controls, and procedures are maintained and continuously reviewed to maximize operational efficiencies.
• Support and enforce D365 compliance and best practice usage within the department.
• Support accurate and timeous quotations, invoicing, and order processing.
• Guide pricing decisions in line with margin expectations.
• Ensure all price lists are accurate, current, and aligned with Sales Management.