TRAFFIC Western Cape

Client Service Coordinator

University of Fort Hare

South African Rand . ZAR 50,000 - 200,000

Job Description

Somerset West - A fast growing South African food business operating three direct to consumer brands is seeking to employ a Client Service Coordinator to join their team.

With growing customer volumes across all three brands, the business is formalising a dedicated Client Services function to ensure consistent, high quality customer engagement.

The company delivers nationally through an established eCommerce model and is focused on building a high performance, customer centric organisation.

Requirements Include (But not limited to):

Managing WhatsApp customer communication (primary channel)
Answering inbound phone calls
Assisting customers with product selection and purchase decisions
Editing orders in Shopify (address updates, swaps, adjustments)
Providing delivery and product information
Escalating complex issues to the Business Unit Manager
This is a high volume, fast paced communication role requiring exceptional written accuracy, typing speed and composure under pressure while managing multiple live customer conversations simultaneously

Key Performance Expectations:

Maintaining
Managing approximately 20-30 customer conversations per day
Handling 15 inbound calls per day
Communicating clearly and professionally in written form
Accurately editing customer orders in Shopify
Maintaining a consistent, premium communication standard

Non Negotiable Requirements:

Fully fluent in English (spoken and written).
Highly proficient in Afrikaans (spoken and written)
Able to switch seamlessly between both languages in WhatsApp and phone communication
Matric (tertiary qualification advantageous)
1-3 years retail, eCommerce, or customer facing experience
Strong computer literacy
Fast and accurate typing ability

Behavioral and Character Profile: