Client Service Consultant

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Santam Operations department has a permanent position available for a ClientService Consultant.

To offer world class products and services to clients, whilst achieving targets in an inbound and outbound call centre environment.

A Client Service Consultant is responsible for the provision of new quotations, acceptance and administration of policies while adhering to underwriting criteria and profiling the client in terms of the determination of a suitable product. Client Service Consultants are furthermore responsible for advising clients on all aspects of their policy needs.

• Minimum 2 years' experience in Personal Lines Short Term Insurance
• Minimum 5 years' experience in Commercial Lines Short Term Insurance
• Experience in a client service environment
• Experience in contact centre technology applications
• Good understanding of contact centre processes and SLA's
• Analytical thinking

• Strong verbal and written communication skills
• Excellent interpersonal, communication and networking skills
• Ability to work under pressure
• Attention to detail
• Self motivated and comfortable in taking initiative
• Ability to work independently

1. Advertising of the vacancy (3 5 days depending on market availability of the required skills).
2. Screening and shortlisting of candidates.
3. Telephonic screening interview to get to know the candidate better and ask any clarification questions.
4. Competency interview model; interview dates are confirmed via e mail. Candidates are introduced to the panel and the process explained.
5. Psychometric assessment (if required for the role).
6. Secondary interview with the Head of Department (if needed).
7. Offer and onboarding; documentation is collected to place the candidate onto the payroll system.

There is not just one way to be successful at Santam, nor is there one way to interview with us. Interviewing is a two way process - it helps us learn about you, and it helps you learn about us, our people, and what you could do here.

Santam has been officially recognised by the Top Employers Institute as a Top Employer 2025 for excellence in people practices. This is the ninth consecutive year that we have achieved this accolade.