Client Liaison Specialist - Call Center (Evenings/Weekends)

A leading mental health solutions provider is seeking a Client Liaison Officer to ensure timely response to inbound calls. The position requires at least 1 year of call centre experience and the ability to work flexible hours, including weekends. The successful candidate will excel in telephonic communication and customer service. Responsibilities include maintaining call quality and adherence to metrics, while ensuring a strong understanding of internal processes. A reliable internet connection is essential. Preference is given to suitably-qualified candidates from designated groups under the Employment Equity Act.