Care Coordinator

We are currently seeking a Care Coordinator to join our team at Tokai Estate in the Southern Suburbs.

This role works closely with the Carer Supervisor to support the day to day leadership and coordination of the care team. The Care Coordinator plays an important role in guiding carers on shift, ensuring smooth operations, and supporting the delivery of high quality, compassionate care to residents.

• Supervise and coordinate the carer team by ensuring they are within their allocated areas
• Ensure the care team consistently follows patient care plans and completes daily charting accurately.
• Monitor that the carers follow policies, procedures, and report non compliance to the Carer Supervisor.
• Ensure that the carers respond promptly to call/panic buttons, and oversee that the accurate procedure is followed
• Assist carers with care tasks, activities, and exercises when necessary
• Address staff queries and provide guidance and ensure resolution
• Monitor residents' condition changes that may affect care plans and communicate concerns to the Shift Leader.
• Identify and increase where carer training intervention might be required to the Carer Supervisor
• Submit daily handover reports and ensure carer equipment is distributed to staff and neatly stored in designated areas at the end of each shift
• Promptly report and document incidents.
• Ensure patient inventory such as nappies and toiletries are sufficiently stocked
• Perform weekly spot checks on resident rooms, equipment, and physical health.
• Follow infection control procedures and conduct quality checks.
• Ensure grooming photos, including hair, nails, and overall appearance, are taken and uploaded as required
• Ensure ongoing communication with the team to address any concerns regarding staff scheduled for the next day, and promptly escalates issues to the Carer Supervisor or Healthcare Administrator if necessary

• Grade 10 - 12
• Acknowledged carer qualification (advantageous)

• Proven experience within a management/supervisory capacity
• Experience working as a carer would be an advantage
• Possess strong and accurate computer and administrative skills to manage documentation and records efficiently
• Understand key principles in caring for the elderly, including:
  • Core carer competency skills
  • Dementia care
  • Palliative care
  • Rehabilitative care
  • Manual handling knowledge & skills
  • Fall prevention knowledge & skills

• Demonstrate excellent interpersonal skills
• Ability to motivate and inspire team members
• Have the ability to make good decisions and think objectively
• Ability to work collaboratively with the supervisor and team members
• Demonstrate the ability to multi task effectively while contributing positively as a team player
• Ability to provide support to staff members
• Ability to work effectively with the elderly, providing care with empathy and compassion
• Be accepting of change within the role of caring, as the need arises.
• Be able to work within a team and independently.
• Possess good attention to detail
• Willingness to take on additional responsibilities
• Be flexible, hard working, honest and reliable
• Ability to follow instructions and protocols accurately

• Clear health record
• Clear criminal record
• Clear credit record
• Contactable references

Shifts are scheduled from Monday to Sunday in accordance with the duty roster. You will be required to work approximately 16.25 (night) shifts per month from 19h00 to 07h00.

Faircape offers a competitive remuneration package, with salary aligned to your experience, qualifications, skills, and attributes.

Your total cost to company package includes:

• A competitive, market aligned basic salary
• Sunday pay at 1.5 times the normal rate
• Public holiday pay at double the normal rate
• Quarterly performance bonuses, payable every three months following successful completion of probation
• An additional allowance for short notice shift coverage when required

Additional benefits include:

• Long service leave
• Discounted rates on our ISP (internet) packages
• Opportunities for ongoing professional development and career growth within the organisation