Camp Manager & Guest Experience Lead

• Prepare welcome and departure notes for guests
• Check guests in during the day and manage dietaries, children, or any other special requests
• Implement and follow the BOPs
• Host guests during the day - meet them when they return from drives and assist with any requests
• Ensure all products that come into contact with guests are consistently of the correct standard
• Check set-ups for breakfast, lunch and dinner
• Ensure the main area is always tidy and styled according to the BOPs
• Host guests at mealtimes and ensure the smooth running of service between the kitchen and waiters
• Work closely with waiters and HODs to maintain a high service standard
• Assist other departments as required
• Host children's activities at the lodge
• Provide superior service and quality to guests
• Enjoy working with children and be creative when planning fun children's activities

Skills Required

• Strong communication skills with guests and fellow staff members
• Work standards must exceed the lodge's service expectations
• Good organisational ability
• Lateral thinking ability
• Initiative
• Ability to adhere to World Class Hospitality and Service Standards
• Professional, courteous and hospitable to guests
• Ability to cope under pressure to meet guests' needs
• Ability to lead people and correct issues when required
• Honest, proactive, driven individual with integrity and career ambitions

Knowledge Required

• Hospitality industry knowledge
• Environmental awareness
• Knowledge of surrounding communities
• Knowledge of South Africa
• Company knowledge (&Beyond as well as Wild Impact)
• Valid unendorsed South African driver's license essential

Previous Work Experience Required

• Experience in the service industry, particularly working with guests and staff
• Previous Camp Manager / Safari Host experience is an advantage
• Previous experience working with children is an advantage