TRAFFIC
Western Cape
Call Centre Team Leader: Growth & Customer Experience
RMB Nigeria Limited
South African Rand . ZAR 200,000 - 300,000
Job Description
A leading financial services provider in Cape Town is seeking a Call Centre Team Leader to lead agents in meeting performance targets and ensuring excellent customer satisfaction. The ideal candidate will have 4-5 years of experience in client services within a call centre, strong leadership skills, and the ability to manage costs while driving growth. The role offers opportunities for networking and innovation, making it perfect for those passionate about customer service and team success.
About This Role
Career insights for First-Line Supervisors of Non-Retail Sales Workers positions
Salary Benchmark
$84,570/year
Source: O*NET (USD)
Key Skills for This Role
Active Listening
Management of Personnel Resources
Monitoring
Speaking
Coordination
Common Technologies
Oracle Marketing Cloud
Salesforce Platform
Salesforce Sales Cloud
YouTube
Cisco Webex
8x8 Work
Zoom
Microsoft Dynamics 365
Job Overview
Date Posted
12 Mar 2026
Salary
South African Rand . ZAR
200,000 - 300,000
Location
Western Cape, South Africa