TRAFFIC
Western Cape
Call Centre Team Leader: Growth & Customer Experience
Rmbwestport
South African Rand . ZAR 200,000 - 300,000
Job Description
A financial services company in Cape Town seeks a Call Centre Team Leader to lead a team and ensure exceptional customer satisfaction. This role involves blending sales and service, including cross-selling banking products. The ideal candidate has a diploma, relevant leadership experience, and strong skills in managing team performance while delivering results. This position also involves driving improvement in customer satisfaction and monitoring complaint resolutions.
About This Role
Career insights for First-Line Supervisors of Non-Retail Sales Workers positions
Salary Benchmark
$84,570/year
Source: O*NET (USD)
Key Skills for This Role
Active Listening
Management of Personnel Resources
Monitoring
Speaking
Coordination
Common Technologies
Oracle Marketing Cloud
Salesforce Platform
Salesforce Sales Cloud
YouTube
Cisco Webex
8x8 Work
Zoom
Microsoft Dynamics 365
Job Overview
Date Posted
04 Mar 2026
Salary
South African Rand . ZAR
200,000 - 300,000
Location
Western Cape, South Africa