TRAFFIC
Western Cape
Call Centre Team Leader: Growth & Customer Experience
FNB Namibia
South African Rand . ZAR 200,000 - 300,000
Job Description
A leading financial institution in South Africa seeks a Call Centre Team Leader to lead agents in providing exceptional customer service and meeting performance targets. This role includes team management, sales, and ensuring client satisfaction. Candidates must have a diploma or equivalent, as well as 4-5 years' experience in a client services environment. Strong leadership and sales skills are essential. The position offers opportunities for growth and innovation, working in a dynamic environment.
About This Role
Career insights for First-Line Supervisors of Non-Retail Sales Workers positions
Salary Benchmark
$84,570/year
Source: O*NET (USD)
Key Skills for This Role
Active Listening
Management of Personnel Resources
Monitoring
Speaking
Coordination
Common Technologies
Oracle Marketing Cloud
Salesforce Platform
Salesforce Sales Cloud
YouTube
Cisco Webex
8x8 Work
Zoom
Microsoft Dynamics 365
Job Overview
Date Posted
04 Mar 2026
Salary
South African Rand . ZAR
200,000 - 300,000
Location
Western Cape, South Africa