TRAFFIC
Western Cape
Call Centre Team Leader: Growth & Customer Experience
FirstRand Namibia Limited
South African Rand . ZAR 200,000 - 300,000
Job Description
A leading banking institution is seeking a Call Centre Team Leader in Cape Town. The candidate will be responsible for leading a team of agents to meet performance targets and ensure exceptional customer satisfaction, blending sales and customer service. Ideal candidates should possess a diploma and 4-5 years of relevant experience in a call center environment, with a focus on team leadership and client services. Opportunities for innovative work and a challenging environment await the right person.
About This Role
Career insights for First-Line Supervisors of Non-Retail Sales Workers positions
Salary Benchmark
$84,570/year
Source: O*NET (USD)
Key Skills for This Role
Active Listening
Management of Personnel Resources
Monitoring
Speaking
Coordination
Common Technologies
Oracle Marketing Cloud
Salesforce Platform
Salesforce Sales Cloud
YouTube
Cisco Webex
8x8 Work
Zoom
Microsoft Dynamics 365
Job Overview
Date Posted
04 Mar 2026
Salary
South African Rand . ZAR
200,000 - 300,000
Location
Western Cape, South Africa