TRAFFIC
Gauteng
Call Centre Team Lead for Patient Experience
Mediclinic International
Job Description
A leading healthcare provider in Sandton is looking for a Call Centre Team Leader to manage a team of agents focused on delivering exceptional patient experiences. You will oversee daily call center operations and ensure quality service delivery. The ideal candidate should have a Grade 12 qualification and at least 2 years of experience as a Call Centre Agent, along with team leadership skills. This is a permanent, on-site position offering an opportunity to make a positive impact in the healthcare sector.
About This Role
Career insights for First-Line Supervisors of Non-Retail Sales Workers positions
Salary Benchmark
$84,570/year
Source: O*NET (USD)
Key Skills for This Role
Active Listening
Management of Personnel Resources
Monitoring
Speaking
Coordination
Common Technologies
Oracle Marketing Cloud
Salesforce Platform
Salesforce Sales Cloud
YouTube
Cisco Webex
8x8 Work
Zoom
Microsoft Dynamics 365