TRAFFIC
Gauteng
Call Centre Service Advisor- FTC
Defy
Job Description
Key Responsibilities: 
- Liaising telephonically/written with customers and retailers
- Solving customer education calls by providing technical product knowledge by performing 'First-line support'
- Ensuring service targets are met - KPI's
- Daily Sirius system management and Amazon Telephony system
- Ensuring customer satisfaction rate according to the company standards
- Reporting on all outstanding calls
- Attending and solving of customer queries via Service Manager, internet and from retail stores
- Matric
- 1 Year Call Centre Experience
- Good communication skills
- Must be able to speak English fluently
About This Role
Career insights for Customer Service Representatives positions
Salary Benchmark
R16,903/month
R12,178 to
R24,093/month
Source: WageIndicator ZAR data
Job Outlook
This career will have large numbers of openings.
Key Skills for This Role
Active Listening
Service Orientation
Speaking
Reading Comprehension
Critical Thinking
Common Technologies
Blackbaud Raiser's Edge NXT
Salesforce Sales Cloud
Airtable
Microsoft Access 365
Oracle Database Cloud Service
Microsoft Dynamics 365
Oracle JD Edwards EnterpriseOne
Oracle PeopleSoft Cloud Manager
Customer Service Representatives Insights
Median Salary (ZAR)
R16,903/month
Job Outlook
This career will have large numbers of openings.