Call Centre Consultant - TIC

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Santam Travel Insurance has a position available for a Call Centre Agent who will be based in (Illovo).

The successful candidate will be required to market and / or sell short term insurance products to clients as well as intermediaries.

• Interact with clients (telephonically or on a face to face level)
• Operate in an Inbound call centre environment
• Maintain excellent product knowledge
• Provide correct, factual information relative to products and benefits in accordance with the requirements laid out by the Financial Advisory and Intermediary Services Act (FAIS ACT).
• Be responsible for the administration and processing of documents including but not limited to policies, endorsements, quotations and other supporting documentation • Resolution of verbal and written queries
• Ensure a high level of customer service including but not limited to excellent phone etiquette, effective written and verbal communication. Ad hoc support to management and the sales team as and when required

• Minimum Matric or suitable equivalent FAIS Accreditation and
• RE1 (if they have been in the financial industry)
• 3 years' experience in the Call centre environment

• Computer literate in MS Office Excel, Word and Outlook
• Good interpersonal skills
• Good written and telephonic skills
• Good command of English language Service orientated
• Work well under pressure
• Outbound experience advantageous
• Candidate must have a good understanding of the Travel industry
• Client Service Orientation
• Problem Solving
• Decision Making
• Resilience
• Gathering Information
• Oral Communication

Our vacancies are advertised between 3-5 days depending on the market availability of the skills required.

Could take a couple of days depending on the volume and the screening process, which varies according to the complexity of the role.

Long listed candidates are sent to the hiring manager to review and consider for the next stage of the selection process.

Candidates may be contacted for a short screening interview to get to know them better and to ask any clarity seeking questions.

We use a competency interview model. Interview dates will be confirmed via e mail. During the interview you will be introduced to the panel and the process will be explained. Remain calm and sell yourself. This is our opportunity to match your skills to the job. You only get one shot!

Should we like what you bring to the table, depending on the job you are being considered for, you may be invited to complete a psychometric assessment. Further employment checks are conducted to ensure the validity of your credentials.

Prior to an offer being made, there may be a second interview to meet with the Head of Department. Should there be a need for any further interviews, be sure to bring the same charm that got you through your first interview.

You made it. Here we ensure we receive all your documents to get you onto our payroll system.

There is not just one way to be successful at Santam, nor is there one way to interview with us. Interviewing is a two way process - it helps us learn about you, and it helps you learn about us, our people, and what you could do here.

Santam has been officially recognised by the Top Employers Institute as a Top Employer 2025 for excellence in people practices. This is the ninth consecutive year that we have achieved this accolade.