Call Centre Agent

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You made it. Here we ensure we receive all your documents to get you onto our payroll system.

1. Our vacancies are advertised between 3-5 days depending on the market availability of the skills required.
2. Our recruitment process can take a couple of days depending on the volume and the screening process, which varies according to the complexity of the role.
3. Long listed candidates are sent to the hiring manager to review and consider for the next stage of the selection process.

1. Candidates may be contacted for a short screening interview to get to know them better and to ask any clarity seeking questions.

1. We use a competency interview model. Interview dates will be confirmed via e-mail. During the interview you will be introduced to the panel and the process will be explained. Remain calm and sell yourself. This is our opportunity to match your skills to the job. You only get one shot!

1. Should we like what you bring to the table, depending on the job you are being considered for, you may be invited to complete a psychometric assessment. Further employment checks are conducted to ensure the validity of your credentials.

1. Prior to an offer being made, there may be a second interview to meet with the Head of Department. If there is a need for any further interviews, be sure to bring the same charm that got you through your first interview.
2. You made it. Here we ensure we receive all your documents to get you onto our payroll system.

There is not just one way to be successful at Santam, nor is there one way to interview with us. Interviewing is a two-way process - it helps us learn about you, and it helps you learn about us, our people, and what you could do here.

Santam has been officially recognised by the Top Employers Institute as a Top Employer 2025 for excellence in people practices. This is the ninth consecutive year that we have achieved this accolade.