TRAFFIC
KwaZulu-Natal
Call Center Agents
Uniting Holding
South African Rand . ZAR 200,000 - 300,000
Job Description
Job Title: Call Center Agents Location: Durban, South Africa Responsibilities: 
- Handle inbound and outbound calls in a professional and courteous manner.
- Provide accurate information about our products and services to customers.
- Resolve customer inquiries and complaints efficiently.
- Maintain detailed and accurate records of customer interactions.
- Follow communication scripts and guidelines.
- Meet or exceed performance targets and metrics.
- Collaborate with team members and other departments to improve customer experience.
- Stay informed about company policies, procedures, and promotions.
- High school diploma or equivalent.
- Proven experience as a call center agent or similar customer service role.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment and handle stressful situations.
- Proficient in using computers and various software applications.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
- Strong interpersonal skills and a customer-focused mindset.
Job Overview
Date Posted
16 Feb 2026
Salary
South African Rand . ZAR
200,000 - 300,000
Location
KwaZulu-Natal, South Africa