TRAFFIC
KwaZulu-Natal
Call Center Agents
Procera
South African Rand . ZAR 200,000 - 300,000
Job Description
Local Debt Collections Agent -(Pietermaritzburg) Purpose of the Job 
- Ensure the effective collection of outstanding debt on behalf of our client, in strict compliance with Blake and Associates' policies, procedures, and regulatory requirements.
- Follow prescribed scripts and maintain daily contact volumes to reduce arrears and meet performance targets set by management or the client.
- Demonstrate urgency and professionalism when engaging with debtors, providing assistance and directing queries appropriately while preserving positive client relationships.
- Support business flexibility by assisting in other operational areas as required, in line with evolving business needs.
- Matric / Grade 12 / NQF 4 or higher qualification
- Grade 11 - (Must have at least 2 years work experience)
- Manage Arrears Collections - Ensure timely recovery of outstanding payments in line with company policies.
- Maintain Accurate Records - Update and manage customer databases to ensure data integrity and compliance.
- Negotiate Effectively - Engage with debtors to reach fair and sustainable repayment solutions.
- Resolve Issues Promptly - Address queries and problems efficiently to maintain positive client relationships.
- Ensure Compliance - Adhere to all relevant legislation and regulatory requirements.
- Deliver Exceptional Customer Service - Provide professional and courteous support to clients at all times.
- Commit to Continuous Development - Take ownership of personal growth and skills enhancement.
- Exceptional Communication Skills - Strong verbal and written ability to convey ideas clearly and effectively.
- Active Listening - Skilled at understanding others' perspectives and responding thoughtfully.
- Confident and Assertive - Capable of expressing ideas and decisions with clarity and professionalism.
- Analytical Mindset - Adept at interpreting data, identifying patterns, and solving problems.
- Results-Oriented - Focused on achieving objectives and delivering measurable outcomes.
- Numerical Proficiency - Comfortable working with numbers, data, and quantitative analysis.
- Negotiation Expertise - Skilled in building consensus and securing mutually beneficial agreements.
- Shifts - 07h00-15h30, 07h00-18h30
- Alternate Saturdays - 07h00-13h30
- Shifts - 07h00-14h00, 14h00-20h00
About This Role
Career insights for Customer Service Representatives positions
Salary Benchmark
R16,903/month
R12,178 to
R24,093/month
Source: WageIndicator ZAR data
Job Outlook
This career will have large numbers of openings.
Key Skills for This Role
Active Listening
Service Orientation
Speaking
Reading Comprehension
Critical Thinking
Common Technologies
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Job Overview
Date Posted
14 Feb 2026
Salary
South African Rand . ZAR
200,000 - 300,000
Location
KwaZulu-Natal, South Africa
Customer Service Representatives Insights
Median Salary (ZAR)
R16,903/month
Job Outlook
This career will have large numbers of openings.