Business Support Coordinator (Fixed term contract)

We are the market leader in commercial real estate services and investments and provide an integrated suite of high-quality real estate services to our clients across Africa and the Middle East, including facilities management, advisory & transaction services, project management. We support predominantly corporate clients who buy services on a contracted basis all across the Middle East and Africa - even globally, depending on their portfolio.

Imagine more than just the future of work; with CBRE Excellerate, you can create it. As part of our global powerhouse, you'll find a culture that fosters an entrepreneurial mindset, where your best work is not just encouraged but celebrated. Collaborate with talented individuals, harness the support of unparalleled resources, and enjoy the journey as you grow both personally and professionally.

The main purpose of this role is to provide administrative and operational coordination support to the site, ensuring effective helpdesk management, accurate documentation, stakeholder coordination, and support of financial and compliance processes in line with company standards and client requirements.

• Grade 12 / Matric
• Relevant administrative qualification (advantageous)
• 2-4 years' experience in facilities management or similar environment
• Experience working with helpdesk/work order systems (e.g. Chase, Planon)

• Computer literacy (MS Office - Excel, Word, Outlook)
• Administrative and coordination skills
• Attention to detail
• Communication and stakeholder engagement
• Basic financial understanding (POs, invoices)
• Time management and organisation

• Helpdesk/work order management systems
• Facilities management operations
• Basic financial processes (POs, invoicing)
• HSE and compliance requirements
• Client service standards

• Log calls accurately with correct location and description
• Categorise correctly (PPM vs Reactive vs Ad hoc)
• Track and update all work orders
• Escalate unresolved issues

• Monitor open calls
• Follow up on outstanding work
• Ensure SLA adherence

• Assist with PO creation
• Track invoicesEnsure alignment between PO and work completed

• Compile reports
• Maintain documentation and filing
• Ensure audit readiness

• Log observations (HSE + operational)
• Maintain compliance records

CBRE Excellerate is committed to striving for diversity and equitable representation in our workforce. Preference may thus be given to suitably qualified candidates as identified in our employment equity plan. Persons with disabilities are encouraged to apply.