Business Requirements and Change Analyst

The Business Requirements & Change Analyst is responsible for eliciting, analysing, and documenting business requirements with a strong focus on in-store operational processes and the effective use of POS and ERP systems.

The role ensures that current processes are well understood, future process changes are clearly defined, and the impact of change on business users and stores is effectively managed, enabling successful implementation and sustained adoption across the business.

This role acts as a key link between business stakeholders, store operations, and IT delivery teams, ensuring that solutions are practical, usable, and aligned to operational realities.