Business Development Specialist

To identify, generate, and nurture new business opportunities through strategic lead generation activities and professional networking, adhering to the company's leads management procedures. The individual will play a critical role in expanding the company's client base, strengthening market presence, and supporting business growth in Indwe Risk Services.

Office Location: Durban

Employment Type: Permanent

• Matric;
• Relevant diploma/degree in Marketing
• Business Management, or Insurance advantageous
• FAIS compliance
• Passed exam RE: Representatives

• 3 - 7 Years

• Higher certificate in Insurance NQF5

• 3-5 years experience in sales
• Business development or lead generation preferably in Insurance
• Proven success in generating and qualifying leads
• Experience in networking, business forums, or referral-based sales
• Familiarity with leads management portals and CRM platforms
• Exposure to digital lead generation (social media, email campaigns, events) is advantageous

• Lead the end-to-end activation process for the acquisition of new insurance clients and partners
• Ensuring timely and high-quality onboarding experiences; Ensure all data, documentation, and compliance checks are completed
• Representing the company at golf days, broker functions, and other insurance-related events
• Computer Literacy(Outlook, Word and Advanced Excel)
• Act as a trusted point of contact for high-value clients during the onboarding phase
• Develop and maintain strong relationships with key brokers, agencies, and underwriters
• Excellent communication and presentation skills (verbal & written)
• Strong negotiation and persuasion ability
• Ability to establish rapport and build long-term relationships
• Goal-driven, resilient, and persistent in pursuing opportunities
• Analytical with strong research and prospecting skills
• Coach and support team members to meet performance metrics and client satisfaction goals
• Monitor and refine activation processes for improved speed, efficiency, and scalability
• Report on KPIs and suggested enhancements based on client feedback and activation data
• New business leads must be captured on Leads Management Portals, for tracking, reporting
• Flag and help resolve any issues that could delay onboarding or affect client satisfaction

• Insurance and Brokerage Industry Experience
• Technical and comprehensive Commercial and Individual Insurance Product Knowledge
• Legal Requirements of the Insurance Industry
• Knowledge of Specialist Liability
• Regulatory requirements of the insurance industry including POPIA
• Lead activations, marketing and sales principles
• Knowledge of insurance products and value-added products and services

• Interpersonal effectiveness
• Ability to effectively adapt to change
• Influential and self motivated
• Enthusiasm; Result orientated / Deadline orientated
• Ability to work under pressure
• Perseverance
• Interpersonal effectiveness
• Work according to set policies and procedures
• Creative, innovative, business honesty and integrity
• Ability to work as part of a team
• Professional presence and confidence in client-facing situations
• Entrepreneurial mindset with proactive approach
• High integrity and customer-centric focus
• Adaptability and ability to thrive in a target-driven environment