Business Billing Administrator

Established in 2001, RSAWEB is South Africa's fastest growing internet service provider (ISP) with a focus on providing connectivity to home customers, and a wide array of technology solutions to businesses. We are obsessed about ensuring all our customers receive the best possible digital experience and exceptional customer service. Thousands of customers have given RSAWEB a 5-star rating, with an average rating of 4.7 out of 5 on Google - the best-rated ISP in South Africa. We are extremely proud of winning KFM's Best of the Cape Awards: Best ISP in 2021 and 2022 being one of the fastest streaming ISPs on Netflix and a consistently top-rated ISP on MyBroadband. These accolades are not for nothing, as we constantly strive to improve our products, services, and solutions to enhance each customer's experience. Having invested heavily in infrastructure, RSAWEB has built a strong presence in South Africa with Data Centres in Johannesburg and Cape Town.

• Fibre-to-the-Business (FTTB)
• Mobile connectivity and data management
• Cloud infrastructure and more!

At RSAWEB, we are passionate about using our creativity, to provide innovative solutions and services, that allow our customers to succeed in all areas of life. We believe that we are in the business of connecting customers and businesses with each other and a world of infinite possibility and opportunity, through technology. Our mission transcends our values through every customer, every interaction, every connection, every day.

• We Build Trust and Ownership
• We Innovate Feverishly
• We Go the Extra Mile
• We Believe in Humility
• We Communicate Openly & Honestly
• We Make it Fun
• We Teach, Grow & Learn
• We Do More, With Less

This position is for a Billing Administrator in the RSAWEB Business team. Working closely with the Operations Manager and Finance team.

We are looking for a skilled Billing Administrator to join the RSAWEB Business team and the Operations department to take care of the business unit's billing operations. You will organize proper monitoring of accounts receivable and ensure timely and accurate billing of our customers, guaranteeing our revenue. From time to time you may be requested to take on administration duties that are potentially not billing related.

• Meeting deadlines for monthly recurring telecom's bill runs.
• Address customer complaints and queries.
• Customer account reconciliations.
• Producing bespoke reports for clients.
• Prepare and present analytical reports.
• Working closely with Account Managers to ensure profitability on new and existing pricing.
• Maintaining and building SQL system reports.
• Building and amending PPM tariff schemes.
• Client contract set ups.
• Understanding and implementing new tariffs.
• Participating in monthly and quarterly audits and clean ups.
• Detecting and resolving errors in billing operations and other related problems.
• And any other reasonable task.

• Tertiary level qualification in Accounting, Finance or Analytics.
• 3+ years' experience of working in similar Billing or accounting position.
• Practical experience with electronic billing procedures.
• Excellent knowledge of MS Office, particularly Excel.
• Familiarity with databases and SQL.
• Strong communication and teamwork skills.
• Good organizational and time-management skills.
• Responsibility, close attention to detail, ability to meet tight deadlines.
• Teamwork and communication skills.
• Ownership - able to take responsibility, troubleshoot problems and work with teams to get results.
• Ruthless on customer service excellence.
• Must be proficient in both oral and written communication skills.
• Able to cultivate trust and credibility with peers and customers and maintain strong working relationships at all levels of RSAWEB.
• Positive attitude, self-motivated and managed.
• Energetic and goal orientated.
• Medical Aid contribution (Discovery)
• Reduced Gap Cover Rates (Turnberry Premier)
• Retirement Annuity Contribution (Allan Gray)
• Medical Insurance (Momentum - Health4Me)
• Discounted Internet Connectivity
• Access to an Employee Wellness Program (Lyra). Providing free 24/7/365 counselling for you and your family in your household, as well as other health and wellbeing resources, provided by registered professionals.
• A hybrid work environment that is linked to company policy (company policies may be adjusted as required to address market and other business demands over time).
• Exposure to latest industry technologies and standards
• Lastly, a work environment that rivals the very best!

We look forward to your application.