Business Analyst (Client Facing)

Johannesburg, South Africa Posted on 27/02/2026

Location: Johannesburg Work Type: Hybrid Job ID: J107131

Our client offers financial service solutions helping their clients achieve their dreams. With an emphasis on culture fit, they boast a dedicated team of over 600 employees, many with over a decade of tenure. They have built their culture on a feeling of togetherness, trust and respect and are always looking to support employees' continuous learning. Using Agile, they provide diverse services with a focus on research, innovation and improvement.

• Analysing customer business needs through liaising with stakeholders to elicit, discuss, communicate and validate requirements for changes to business processes.
• Understanding business process management and business requirements of the customers and translating them to specific software requirements.
• Documenting requirements, as well as corresponding test cases and scenarios.

• A relevant tertiary qualification would be beneficial.
• Previous experience in Client Service Management or Service Delivery, preferably within the pension, retirement, employee benefits or financial services sectors.
• Understanding of core pension and retirement concepts, including contributions, calculations, claims processing (exits, withdrawals, death), annuity payrolls, and operational workflows.
• Practical experience across the Systems Development Life Cycle (SDLC), working with business systems, and ideally, exposure to Project Management.
• Ability to confidently engage on financial topics such as reconciliations, payment runs, fee calculations, and management reporting / data quality.
• Confident and effective management of stakeholders across operational, financial, and executive levels.
• Strong written and verbal communication, capable of producing client reports and communicating effectively with technical teams (developers, QA) and clients.
• Strong analytical capability and effective problem-solving skills to ensure client outcomes.
• Calm under pressure, able to resolve escalations professionally, and lead coordination across internal teams.

Client Service Management, Business Analyst, Financial Services, Pension, Retirement, SDLC, Stakeholder Management, Reconciliations, Agile