Branch Manager (PTA North)

To ensure overall management of sales, marketing, operations, technical and administrative functions within the branch. To maintain high operational standards, grow the branch, meet deadlines, achieve budget and endeavour to reduce crime levels.

• Post matric qualification in General Management advantageous
• Sales, Marketing or Management diploma advantageous
• 3 years' minimum experience at Mid-Management level
• Financial knowledge of Budgets, forecasting and Profit and Loss
• Grade B Security Certificate - existing or to be obtained on appointment
• Experience in the Security Industry preferred

• Provide strong leadership of the branch and its employees
• Communicate with passion the vision and strategy of the branch and its performance
• Make timely, considered decisions for the long-term success and development of the branch

• Submit budget plans and stretch targets for each facet of the branch and ensure these are continually met
• Submit annual business plans, operating and sales budgets for the branch in accordance with regional requirements
• Manage and ensure accurate forecasting for the branch in accordance with Finance
• Manage Branch P&L to ensure profitability is sustained and growth is achieved
• Manage effective collections for the branch
• Ensure effective planning/production controls are established in all areas as a key management tool
• Maintain business functions to increase productivity, quality and customer service while reducing costs by utilising modern process techniques
• Champion a customer focused quality improvement culture
• Ensure appropriate customer service metrics are monitored regularly and prompt actions are taken where necessary
• Ensure service levels throughout the branch are sustained
• Drive a community driven proactive service throughout the branch
• Manage the branch fleet to avoid disruptions due to vehicles off the road
• Manage operational Area Managers to ensure operational excellence throughout the branch
• Ensure client visits for contact crimes are attended to (the manager does not delegate this duty)

• Maintain health & safety policies and working procedures
• Ensure compliance with company policies, SA laws, codes of practice and corporate guidelines
• Drive all marketing activations within the branch
• Drive customer perception within the branch and address issues highlighted in the Customer Perception Survey
• Drive a strong social media presence, identify influencers and forge good relationships with them
• Promote a culture of content creation to remain relevant in the social media space
• Ensure OTT strategies are implemented and relevant
• Drive effective/proactive communications
• Be proactive in regularly reviewing customer requirements and feedback
• Communicate with customers on a regular basis and maintain close liaison with the branch sales team
• Explore new market and product opportunities via various external routes
• Create an environment where solutions to technical customer demand issues can be resolved creatively with commercially viable products

• Identify training and development needs among staff and coach accordingly
• Handle people management including all HR related issues and staff development
• Complete recruitment paperwork for terminated staff or new positions
• Together with operational managers identify Residential Guarding and bulk sale opportunities
• Generate proposals for bulk business/Residential Guarding sites
• Drive community involvement through operational collaborations and effective communication
• Manage the profitability of Residential Guarding schemes
• Manage all elements of attrition
• Drive reconnections within the branch
• Analyze branch attrition and plan mitigating actions to remedy it
• Manage sales channels to ensure exposure to bad debt and financial difficulty remains at a minimum

• Computer Literate (MS Office, advanced Excel, PowerPoint)
• Extensive knowledge of Operations, Sales, Technical and Administration
• Integrity and trust
• People focused
• Command skills
• Managing through systems
• Time management
• Business acumen
• Drive for results
• Customer focus
• Managing and measuring work
• Building effective teams

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, historically disadvantaged candidates and black female candidates are encouraged and supported in the FSG team.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics and continuous development of our human capital as the key resource to our success in the markets in which we participate.