TRAFFIC
Gauteng
Branch Customer Experience Specialist
FirstRand Namibia Limited
Job Description
A leading financial services provider in Boksburg is looking for a Customer Experience Advisor to ensure exceptional service delivery to clients. This role focuses on welcoming customers, understanding their needs, and managing their waiting experience efficiently. Ideal candidates should have a strong grasp of customer service principles and excellent interpersonal skills. Join the team to contribute to creating seamless customer journeys and positive first impressions in a dynamic banking environment.
About This Role
Career insights for Customer Service Representatives positions
Salary Benchmark
R16,903/month
R12,178 to
R24,093/month
Source: WageIndicator ZAR data
Job Outlook
This career will have large numbers of openings.
Key Skills for This Role
Active Listening
Service Orientation
Speaking
Reading Comprehension
Critical Thinking
Common Technologies
Blackbaud Raiser's Edge NXT
Salesforce Sales Cloud
Airtable
Microsoft Access 365
Oracle Database Cloud Service
Microsoft Dynamics 365
Oracle JD Edwards EnterpriseOne
Oracle PeopleSoft Cloud Manager
Customer Service Representatives Insights
Median Salary (ZAR)
R16,903/month
Job Outlook
This career will have large numbers of openings.