TRAFFIC
Gauteng
Branch Customer Experience Concierge
FirstRand Namibia Limited
Job Description
A leading financial institution in Roodepoort is seeking a Customer Experience Advisor to enhance customer engagement. The role involves welcoming customers, understanding their needs, and directing them to appropriate banking services, ensuring exceptional service standards. Ideal candidates should possess an NQF5 qualification and relevant client experience, with strong communication skills. Teamwork and continuous learning are key aspects of this role, contributing to positive customer journeys and operational excellence.
About This Role
Career insights for Customer Service Representatives positions
Salary Benchmark
R16,903/month
R12,178 to
R24,093/month
Source: WageIndicator ZAR data
Job Outlook
This career will have large numbers of openings.
Key Skills for This Role
Active Listening
Service Orientation
Speaking
Reading Comprehension
Critical Thinking
Common Technologies
Blackbaud Raiser's Edge NXT
Salesforce Sales Cloud
Airtable
Microsoft Access 365
Oracle Database Cloud Service
Microsoft Dynamics 365
Oracle JD Edwards EnterpriseOne
Oracle PeopleSoft Cloud Manager
Customer Service Representatives Insights
Median Salary (ZAR)
R16,903/month
Job Outlook
This career will have large numbers of openings.