TRAFFIC
Western Cape
Branch Advisor: Customer Solutions & Service Excellence
FirstRand Bank Limited
Job Description
A leading financial institution in Cape Town is seeking candidates to provide exceptional customer service and support. The ideal person will have an NQF4 qualification and 1-2 years of experience in client services. This role requires building strong client relationships, analyzing data for tailored solutions, and achieving sales results while adhering to company policies. A strong focus on customer needs and a results-driven attitude are essential for success in this dynamic environment.
About This Role
Career insights for Customer Service Representatives positions
Salary Benchmark
R16,903/month
R12,178 to
R24,093/month
Source: WageIndicator ZAR data
Job Outlook
This career will have large numbers of openings.
Key Skills for This Role
Active Listening
Service Orientation
Speaking
Reading Comprehension
Critical Thinking
Common Technologies
Blackbaud Raiser's Edge NXT
Salesforce Sales Cloud
Airtable
Microsoft Access 365
Oracle Database Cloud Service
Microsoft Dynamics 365
Oracle JD Edwards EnterpriseOne
Oracle PeopleSoft Cloud Manager
Customer Service Representatives Insights
Median Salary (ZAR)
R16,903/month
Job Outlook
This career will have large numbers of openings.