Branch Administration Supervisor

Position Title: Admin Supervisor

Department: Branch Administration / Sales Support

Reports To: Branch Manager

Employment Type: Full-Time

Role Purpose

The Admin Supervisor oversees and coordinates all administrative functions within the branch to ensure smooth operations, compliance with internal procedures, and effective administrative support to the Branch Manager and sales teams. This role includes supervising branch administrators, managing workflow, ensuring accuracy, and upholding company standards across all administrative activities.

• Supervise, guide, and support branch administrators in daily tasks and performance.
• Allocate and manage workloads to ensure deadlines and operational requirements are met.
• Provide training, mentoring, and upskilling to branch admin staff.
• Monitor timekeeping, attendance, and adherence to branch procedures.

• Ensure accurate capturing, checking, and issuing of leads and contract documentation for submission to OTC.
• Review and verify weekly sales rep feedback captured on the system.
• Ensure admin staff maintain accurate records, filing, and compliance with reporting standards.
• Oversee diary management for sales reps, including appointment scheduling and changes.

• Oversee preparation of monthly and quarterly PowerPoint review packs.
• Ensure accurate collation of all daily, weekly, and monthly stats for management.
• Review minutes for branch reviews and DICE meetings before final distribution.
• Maintain compliance with company policies, processes, and governance requirements.

• Approve vendor requisitions compiled by branch administrators.
• Ensure vendor loading, invoicing, and payment processes are accurately completed and submitted on time.
• Monitor procurement workflows to prevent delays and errors.

• Oversee preparation and submission of monthly attendance registers to payroll.
• Verify staff leads and lead payment schedules before submission.
• Support with recruitment, onboarding, and performance documentation for admin team members.

• Handle escalated queries from management, reps, clients, and internal departments.
• Ensure admin staff manage incoming calls and client interactions professionally.
• Promote effective communication channels within the branch.

• Support the Branch Manager with administrative, operational, and reporting tasks.
• Provide relief assistance where workflows require additional support.
• Ensure continuous improvement of admin processes and branch operations.

Minimum Requirements

• Matric (Grade 12)
• 3-5 years administrative experience, including supervisory or team lead experience
• Strong computer literacy (Excel, Word, PowerPoint essential)
• Experience within a sales or operational branch environment advantageous

Key Competencies

• Strong leadership and people management skills
• Excellent administrative and organizational ability
• High attention to detail and accuracy
• Strong communication and interpersonal skills
• Ability to multitask and manage pressure
• Professional and customer focused approach
• Strong problem solving and decision making capabilities

NOTE:

The job description is a guideline of key performance areas but does not limit your activities to the content herein. Your role is to continuously add value to our company and carry out any reasonable instructions from management, thus ensuring that all teams meet company objectives.

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.