Branch Admin Manager (Durban, CapeTown, Gosforth Park)

Listing reference: clog_000161

Listing status: Online

Apply by: 28 April 2026

Job category: Customer Service

Contract: Permanent

Remuneration: Market Related

EE position: No

City Logistics understands supply chains and the importance of adding maximum value, as well as providing cost-effective solutions and the highest service levels. Our extensive network throughout Southern Africa has been developed over 30 years, offering an exclusive supply chain solution, specialising in client and fleet requirements. This typically consists of a dedicated pool of vehicles and staff customised to the client's operational needs, enabling the client to share the benefits of our procurement, maintenance and risk management capacity. We are passionate about what we do, passionate about Retail and service excellence. Let us be part of your solution.

ARE YOU OUR NEXT BRANCH ADMIN MANAGER? City Logistics is seeking Branch Admin Managers for our Durban Depot, Gosforth Park and Cape Town. The Branch Admin Manager is responsible for all branch administrative, financial, IR/HR governance, ensuring the integrity of payroll inputs, labour cost management, financial controls, and reporting accuracy. The role provides structured business support to Operations, Transport, Branch Customer Service and the Branch Manager, ensuring alignment with Head Office Finance, IR and HR requirements. The Admin Manager ensures that the branch operates with strong internal controls, accurate and compliant documentation, disciplined administrative processes, and timely reporting to support operational, financial and people related decision making. This role ensures that the Wages Clerk and Finance/HR Administrator deliver accurate, compliant administrative, payroll and HR support to the branch while maintaining strict alignment with Head Office HR, IR and Finance governance requirements, supporting the branch without duplicating Head Office functions.

• Own all branch administrative processes, ensuring compliance with SOPs and governance requirements.
• Oversee document flow across inbound, outbound, transport, operations and customer service.
• Ensure accurate and secure management of PODs, manifests, waybills, checklists, compliance documents and internal reports.
• Maintain filing systems (physical and digital) ensuring accessibility and auditability.
• Monitor and manage admin workloads, task allocation and team performance.
• Validate all payroll inputs including overtime, allowances, deductions and leave.
• Reconcile labour broker invoices, timesheets and cost allocations.
• Ensure biometric/time and attendance accuracy and resolve discrepancies.
• Track overtime %, absenteeism trends and labour cost variances for Branch Manager and Ops Manager.
• Support cost control by monitoring branch financial drivers (consumables, stationery, utilities, overtime, equipment).
• Prepare monthly cost variance reports for the Branch Manager.
• Support disciplinary processes through document preparation, scheduling and record keeping.
• Ensure compliance with Council requirements, labour law, company policies and HR standards.
• Provide administrative support to Operations, Transport and Branch Customer Service teams.
• Assist Ops with operational reporting accuracy (volumes, write offs, returns, exceptions).
• Serve as the primary liaison between the branch and Head Office Finance/HR for escalations, queries and approvals.
• Provide leadership, supervision and daily oversight to the Wages Clerk and Finance/HR Administrator, ensuring clarity of roles, task ownership and performance expectations.
• Allocate and manage daily, weekly and monthly admin tasks, ensuring workload distribution and deadline compliance.
• Review and validate all work produced by admin staff (payroll inputs, reconciliations, HR documentation, financial records) before submitting to Head Office Finance or HR.
• Conduct regular performance check ins, coaching discussions and skills development support for admin team members.
• Enforce compliance with internal controls, SOPs, HR policies, Finance governance, statutory requirements and POPIA within the admin team.
• Ensure confidential handling of all employees, payroll, financial and branch documentation.
• Address errors, backlogs, non performance or procedural breaches within the admin team promptly and fairly.
• Manage attendance, punctuality, professionalism and operational discipline of all admin staff.
• Ensure the admin team escalates HR/IR or Finance matters to Head Office, rather than attempting to act outside their delegated authority.
• Maintain clear boundaries between branch administrative duties and Head Office HR/IR/Finance responsibilities, ensuring no duplication or overreach.

• Matric / Grade 12
• Diploma in Logistics / Warehouse / Operations (preferred)
• 2-3 years warehouse operations experience, with 1 year in a supervisory role
• Proficiency with scanning/WMS and delivery tech platforms (e.g., OnRoute)
• Working knowledge of OHS requirements and SOP discipline
• Experience managing a shift based, high volume delivery environment is ideal
• Respect and Care: Always show respect, care for and treat everyone fairly, and put people first.
• Integrity and Loyalty: Display loyalty, display integrity, and do the right thing always.
• Can Do: Must have a can do attitude, believe in yourself, and live out our values always.
• Continuous Improvement: Must be dedicated to continuous improvement, be innovative and constantly learning to keep ahead.