TRAFFIC
Western Cape
BPO Ops Team Lead: Performance & Growth
Teleperformance
South African Rand . ZAR 200,000 - 300,000
Job Description
A leading BPO company is seeking an Operations Supervisor in Cape Town, South Africa. The successful candidate will manage and develop a team to meet business objectives, ensuring quality standards are consistently adhered to. Responsibilities include evaluating performance, conducting daily meetings, and fostering agent development. Candidates must have a minimum of 2 years' experience in a supervisory role within a BPO environment and possess Matric or an equivalent qualification.
About This Role
Career insights for First-Line Supervisors of Non-Retail Sales Workers positions
Salary Benchmark
$84,570/year
Source: O*NET (USD)
Key Skills for This Role
Active Listening
Management of Personnel Resources
Monitoring
Speaking
Coordination
Common Technologies
Oracle Marketing Cloud
Salesforce Platform
Salesforce Sales Cloud
YouTube
Cisco Webex
8x8 Work
Zoom
Microsoft Dynamics 365
Job Overview
Date Posted
12 Mar 2026
Salary
South African Rand . ZAR
200,000 - 300,000
Location
Western Cape, South Africa