Boutique Manager

The Boutique Manager is responsible for the overall management and successful operation of a luxury retail boutique. This includes driving sales performance, ensuring exceptional customer service, managing inventory, maintaining visual merchandising standards, and leading, motivating, and developing the boutique team. The Boutique Manager acts as a brand ambassador, upholding Montblanc Maison's image and values while ensuring a premium client experience.

• Maximize turnover and profitability development of the boutique.
• Develop and implement strategies to achieve and exceed sales targets and KPIs (Key Performance Indicators).
• Analyze sales data, market trends, and competitor activities to identify opportunities and challenges.
• Manage the boutique budget, control operational costs, and maximize profitability.
• Drive clienteling initiatives to build strong customer relationships, foster loyalty, and increase repeat business.
• Ensure effective use of CRM tools to track client preferences and purchase history.

• Ensure the highest standards of customer service are consistently delivered by all team members, reflecting the luxury nature of the Montblanc maison.
• Handle customer complaints and issues promptly and professionally, ensuring satisfactory resolution.
• Cultivate a welcoming and exclusive atmosphere within the boutique.
• Act as a brand ambassador, embodying the Montblanc maison's values and image.

• Recruit, onboard, train and develop a high performing sales team.
• Set individual targets and manage team deficits, implement the Group/Maison people management cycle, provide constructive feedback and set clear KPI objectives.
• Inspire the team to achieve individual and collective goals.
• Foster a positive, transparent and collaborative work environment.
• Manage staff scheduling, attendance, and adherence to company policies.

• Ambassador for all requests related to the boutique.
• Oversee all daily boutique operations, ensuring efficiency and compliance with Montblanc and Richemont policies and procedures.
• Manage inventory levels, conduct regular stock counts, and minimize shrinkage.
• Proper execution and timely delivery of boutique reports.
• Proper maintenance in the boutique, ensure the boutique is clean, well maintained, and secure.
• Execution of promotion, incentives on boutique level, and implement and maintain visual merchandising standards in line with brand guidelines (collaboration with VM Manager).
• Ensure proper handling, storage, and display of merchandise.
• Manage point of sale (POS) systems and ensure accurate transaction processing.

• Boutique fiscal audits, cycle counts, annual stock count, after sales/customer service procedures, AML and local customer regulations and processes.
• Oversee and minimize the risks of workplace incidents and compliance issues.
• Streamline operations and improve efficiencies for overall client experiences.
• Incorporate a strong culture of compliance within the team and in all operational streams.
• Ensure adequate proximity of the team to all internal and external compliance factors.

• Ensure consistent brand messaging and image presentation within the boutique.
• Communicate effectively with corporate office, management, and other departments.
• Stay informed about new product launches, brand campaigns, and industry trends.

• Definition of Sales Target and KPI objectives for the boutique.
• Definition, support and realization of marketing activities in the boutique (commercial).
• Develop a merchandising concept.

• Excellence at POS at all times and control the quality of displays.
• Adherence to appropriate display and product guidelines at all times.

• Coaching of the boutique teams.
• Monitor self learning progress of the team.

• Ensuring the sufficient stock level on best sellers.
• Monitor and analyse boutique model stock and define category clusters.

• Education: Bachelor's degree in Business Administration, Marketing, Retail Management or a related field is preferred.
• Experience: Minimum of 8+ years of experience in luxury retail management, with a proven track record of achieving sales targets and leading a team. Hospitality background is welcomed.

• Leadership: Strong leadership and team management skills, with the ability to inspire and motivate.
• Sales Acumen: Proven ability to drive sales, understand market dynamics and implement effective sales strategies.
• Agilities: People, change, mental and results.
• Customer Focus: Exceptional customer service skills and a deep understanding of luxury client expectations.
• Organizational Skills: Strong organisational, planning and time management abilities.
• Problem Solving: Ability to analyse situations, make sound decisions and resolve issues effectively.
• Financial Acumen: Understanding of retail KPIs, budgeting and profit management.
• Tech Savvy: Proficiency with POS systems (SAP preferred), standard Microsoft Office applications.