Bilingual ISP Support Agent - Spanish

A telecommunications firm is seeking an experienced ISP Support Agent in Johannesburg to address FTTH and FTTB customer issues. This role requires strong technical troubleshooting skills, proficiency in Spanish, and a commitment to excellent customer service. Responsibilities include managing outages, ensuring service availability, and collaborating with various teams. The ideal candidate will have a minimum of 4 years' experience in a call centre environment, handling both technical and customer inquiries. This position offers a dynamic work environment where you can contribute significantly to customer satisfaction.