TRAFFIC
Western Cape
Assistant Manager, Customer Service (Email/Chat/Voice)
EXL
Job Description
A global service provider in Cape Town is seeking an Assistant Manager for Customer Service to lead a team in handling email, chat, and voice interactions. The ideal candidate must have a minimum of 3 years in a BPO environment, focusing on improving performance and ensuring customer satisfaction. Responsibilities include coaching agents, managing reports, and resolving complaints. This role offers growth in a dynamic work environment, aligned with the company's commitment to diversity and inclusion.
About This Role
Career insights for First-Line Supervisors of Office and Administrative Support Workers positions
Salary Benchmark
$63,450/year
Source: O*NET (USD)
Job Outlook
This career will have large numbers of openings.
Key Skills for This Role
Active Listening
Coordination
Monitoring
Reading Comprehension
Social Perceptiveness
Common Technologies
Microsoft Dynamics
Oracle JD Edwards EnterpriseOne
Oracle PeopleSoft
Blackboard software
Microsoft Access
Oracle Database
Fund accounting software
Intuit QuickBooks
First-Line Supervisors of Office and Administrative Support Workers Insights
Job Outlook
This career will have large numbers of openings.