Assistant Lodge Manager

Full time Kendrick Recruitment South Africa

Posted On 2026/03/11

Lodge Management

R22,000 - R

City Hermanus

State/Province Western Cape

7200

Assistant Lodge Manager Private Nature Reserve Hermanus

Kendrick Recruitment is currently seeking an experienced and dynamic Assistant Lodge Manager for a luxury private nature reserve based in Hermanus. The ideal candidate will have a strong leadership presence, excellent guest relations skills, and the ability to manage daily lodge operations while delivering a world class hospitality experience.

• Deliver outstanding guest service and ensure consistent guest satisfaction
• Handle and resolve guest complaints promptly and professionally
• Manage concierge services and special guest requests
• Personally welcome guests, oversee check in/check out procedures
• Supervise daily lodge operations, ensuring seamless execution
• Conduct staff performance evaluations and lead ongoing training initiatives
• Foster a positive and motivated team environment
• Oversee fine dining service and uphold food & beverage quality standards
• Coordinate food presentation, dietary requirements, and kitchen communication
• Execute on the job training and mentorship of service staff
• Conduct daily walk throughs and ensure all lodge and public areas meet 5 star standards
• Manage inventory, procurement, and departmental stock controls
• Implement standard operating procedures and ensure compliance
• Coordinate with maintenance for facility repairs and upkeep
• Drive sustainable practices within the lodge environment
• Build guest relationships to drive repeat business and personalized service
• Collect, analyze, and respond to guest feedback to improve offerings
• Plan and oversee activities and events for guests, including logistical coordination
• Conduct regular compliance inspections to maintain 5 star excellence
• Contribute to strategic development and long term lodge improvement plans
• Implement creative initiatives to enhance guest experiences
• Manage staff disciplinary procedures in accordance with company policy

• Proven hospitality experience in a similar luxury lodge or high end property
• Strong organizational, problem solving, and leadership skills
• Excellent communication and interpersonal abilities
• High attention to detail with a guest centric mindset
• Capable of working flexible hours, including weekends and holidays
• Ability to manage multiple departments and delegate tasks effectively
• Annual performance bonus
• Medical aid contribution: R250 per person to a medical aid of your choice
• Includes group life, disability, funeral cover, and retirement savings

If you are a passionate hospitality professional ready to take on an exciting new challenge, please send your CV to Kendrick Recruitment to apply.