Assistant Club General Manager - Claremont

• To inspire people to live active lives
• This role is responsible for all aspects of the operational and financial performance of the club, including income statements, sales retention, and brand standards and people management.

Financial Management

• Ensuring that the club operates as a profitable business unit
• Control income and expenses against budget
• Manage according to company standards in order to reduce risk (salary requirements, Audit reports, etc)

Facility Management

• Manage Operations and Health and Safety and ensure procedures are followed according to the standards

People Management

• Responsible for the recruitment, development and training of staff
• Ensure all information is communicated effectively to all club staff
• Implement and ensure the adherence to required policies, procedures and systems

Customer Experience

• Implement and sustain a strong member focus
• Provide solutions to members on queries and complaints in line with the company policy
• Ensure excellent customer service according to the brand standards

Competitor Analysis

• Understand how to mitigate competitor risk
• Conduct regular analysis of the competitor landscape
• Notify senior management of potential risk

We can't live without

• Matric or equivalent NQF level 4 is essential.
• Previous managerial experience at Club General Manager level with a successful track record coupled with strong leadership skills.
• Or must have been the 2IC to a Club General Manager
• Must have successfully completed the internal Learn to Fly programme.
• Must have financially proficient and have a good financial acumen.
• Must have a business owner approach.
• Must have a solid understanding of the market, with good insight into the completion.
• Must be able to manage multiple priorities.
• Good customer relations and interpersonal skills
• A solid understanding of People/HR procedures which includes recruitment, people development, people relations, performance management and coaching skills.
• Proven track record working within an ever changing and pressurized environment

• Adaptability (must be able to adapt to a fast paced, changing environment)
• Be curious (must be willing to succeed, seek opportunities to learn and grow)
• Have a winning mentality (must be willing to go over and above to achieve success)
• Must be motivated to achieve success.
• A commitment to making a difference in people's lives.
• A Growth mindset
• The ability to work independently.
• Trustworthiness (must always act in doing the right thing)
• A drive to create moments of magic for our members.
• The ability to make decisions and take ownership and responsibility for the decision.
• Action orientation

• Wellness knowledge, beyond the health club
• The ability to make quick and bold decisions.
• The ability to be agile.
• The ability to be collaborative.
• High Interpersonal skills (EQ)