TRAFFIC
Eastern Cape
Area Service Manager
BHBW SA (Pty) Ltd
Job Description
Purpose of the Role 
Manage the service operational team in an allocated area, providing customers with a targeted return on investment. Development and marketing of component rebuild products and solutions to all internal and external customers.
Key Performance Areas- Responsible for Forklift fleet maintenance and servicing
- Ensure profitability regarding Forklift fleet
- Able to communicate and negotiate with customers
- Responsible for quality on servicing and maintenance of equipment
- Control maintenance contract/long term rental units in his particular area
- Control all cost on all maintenance contract/ long term rental units
- Carry out hand over of all units into area of responsibility
- Control all accidental damage on fleet
- Make sure units are kept in budget/merit spec
- Control WIP and NPL in line with set KPIs
- Manage business in line with set KPIs
- Seek alternative business opportunities to secure profitability
- Lead the team and ensure teamwork and team spirit is always at the optimum level
- Achieve chargeable hours per technician
- Secure healthy LTR revenue and managing excess hours
- Manage contract GP's in line with KPIs
- Manage the customer and secure healthy relationships
- Schedule monthly meetings and carry out unit Service audits to set standards
- Carry out Performance Reviews
- Manage all STR units in area of responsibility
- Report on monthly progress and new business opportunities
- Manage to sell average sold hours per technician in line with set targets
- Responsible for I/testing of all units within the 12 monthly cycle and repairs
- Manage vehicle conditions on monthly basis
- Present monthly financial performance in line with set targets
- Maintain a safe working environment (according to safety policy and procedures)
- Effective self-management and performance ownership
- Adherence to any reasonable instruction
- Grade 12
- 3-5 years' experience within the same role
- Do you have experience within the Material Handling forklift industry?
- Problem solving
- Analysis and judgement
- Numerical reasoning
- Resilience (stress handling)
- Drive/initiative
- Rule orientation
- Excellence orientation
- Assertiveness
- Investigative orientation (Organizational awareness)
- Building relationships and networking/liaison
- Communication and presentation
- Customer responsiveness
- MS Office
About This Role
Career insights for Social and Community Service Managers positions
Salary Benchmark
R51,590/month
R32,429 to
R77,387/month
Source: WageIndicator ZAR data
Job Outlook
This career will grow rapidly in the next few years.
Key Skills for This Role
Service Orientation
Social Perceptiveness
Active Learning
Active Listening
Complex Problem Solving
Common Technologies
Corel WordPerfect Office X9
HCL Notes (formerly IBM Notes)
Microsoft Excel 365
Microsoft PowerPoint 365
CRM Systems (Various)
Claris FileMaker
Microsoft Access 365
HCPCS (Still in use, updated annually)
Social and Community Service Managers Insights
Median Salary (ZAR)
R51,590/month
Job Outlook
This career will grow rapidly in the next few years.