Area Process Manager - Retail Operations Hub

South Africa

The Area Process Manager ensures that TFG stores operate efficiently and effectively, ensuring the standardisation in processes and that their operations comply with the company's policies and procedures.

8 x Area Process Manager vacancies available in the following locations:

• Northern Free State: Welkom
• Northern Northen Cape: Kathu
• Northern Cape Central : Kimberley

Store operating model activation

• Validate processes based on the checklist during store visits, which will enable the identification of processes execution and compliance. Main processes to be validated: Product Receiving, Staffing, Documentation Procedures, Health & Safety, Law & Regulations, Lay-bys, Regulatory- Labor Laws, Risk and Control, Banking, Payment Card Industry, My Access Control

Op-compliance inspections

• Absorb the administrative (streamlined) tasks, ensuring compliance and managing the risks from a group-wide (brand agnostic) perspective
• Responsible for ensuring that the stores that are under their responsibility comply with the company's policies and procedures
• Monitor the administrative processes at store level to ensure their alignment with the internal procedures through store visits with standardized guidelines
• Conduct Operations Compliance inspections to verify the adequacy of procedures required for the store processes
• Monitor compliance with Regulatory requirements
• Fraud and Risk Management
• Implement administrative processes in stores, ensuring that store teams are well prepared for implementing the new processes
• Ensure the compliance of the workforce scheduling

Processes

• Execute and ensure that risk, compliance, administrative processes are performed following the company's guidelines
• Improve internal practices related to compliance and risk management continuously

Qualification and Experience:

• A business or retail related degree will be advantageous.
• Minimum 5+ years of relevant retail experience with a minimum of 3-5 years as a Area Manager or similar level Retail experience

Behaviours:

• Manages Complexity - interprets and simplifies complex and contradictory information when resolving organisational problems
• Manages conflict - effectively navigates and resolves conflict and disagreements in a constructive and productive manner
• Directs work - effectively plans, organises and directs the activities of individuals or teams to achieve desired outcomes
• Drives Results - sets ambitious goals and takes focused action to achieve desired outcomes to deliver measurable results
• Optimizes Work Processes - assesses and improves the efficiency, effectiveness, and quality of various work processes
• Customer Focus - understands, anticipates, and meets the needs and expectations of customers