TRAFFIC
Gauteng
Area Manager (Gauteng)
Wellness Warehouse group
South African Rand . ZAR 300,000 - 400,000
Job Description
Responsibilities 
- Support and guide store teams in executing exceptional customer experience
- Monitor and improve customer satisfaction and retention levels using Mystery Shopper surveys and feedback
- Ensure consistent visual merchandising and adherence to planograms across all stores
- Manage customer interactions, complaints and requests
- Develop and implement effective business plans to address underperformance and drive continuous improvement
- Stay informed on competitor activity and local market dynamics
- Recommend innovative initiatives to improve business growth and customer engagement
- Actively engage in personal development and learning initiatives
- Coach, mentor and lead Store Leaders to support their growth and performance, ensuring they contribute effectively to operational excellence and the achievement of goals
- Facilitate and support training through the Wellness Training Academy
- Promote a positive, values-driven team culture with low turnover
- Ensure fair and consistent management of disciplinary processes
- Talent acquisition - support recruitment, interviewing, and selection of team members to build strong, capable stores
- Drive sales and profitability targets across the area
- Monitor and influence key performance metrics such as Net Operating Margin, Average Transaction Value, and Conversion Rates
- Manage expenses and employment costs within budgeted limits
- Oversee the implementation and success of promotional campaigns
- Manage waste and stock adjustments across all stores
- Support implementation of system updates, process changes, and inventory control initiatives
- Ensure audits are completed at required intervals
- Maintain high standards of store readiness
- Support the execution of store openings and renovations within set timelines
- Ensure adherence to company policies across all stores including health & safety, cash handling, receiving, and stock management
- Monitor expiry checks and stock counts, ensuring process accuracy
- Valid driver's license and own transport
- Grade 12
- Relevant retail or business-related degree/diploma (advantageous)
- Strong analytical and leadership skills
- Excellent communication and coaching capabilities
- A good understanding of labour relations and disciplinary procedures
Job Overview
Date Posted
15 Feb 2026
Salary
South African Rand . ZAR
300,000 - 400,000
Location
Gauteng, South Africa