Analyst, Fraud Solutions (Product Liaison)

Empowering Africa's tomorrow, together one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. Job Summary To provide support the Head, Lending Fraud by taking responsibility for the overall fraud engagements with product owners including influencing product control designs, specifically focusing on the experience of the customer, identification of potential fraud, fraud trends and resolution thereof. Translate strategies into actionable goals and execute relevant projects /Initiatives aligned to Group Fraud Strategic objectives with specific performance measures and control systems to track progress. This exciting role further aims to take responsibility for developing techniques, overseeing and analysing fraud trends to assist business and products in optimising and influence business strategy and considerations. To identify potential fraud Trends, Threats and Modus Operandi across all products and channels. Protect the bank from the inherent impact associated with fraud by ensuring effective Fraud Intelligence communication to all stakeholders who can mitigate fraud losses and ensure that such losses remain within the set fraud risk appetite. Job Description KEY ACCOUNTABILITIES: Accountability: Stakeholder Management Build and manage stakeholder engagement, providing guidance and directing their workload activities to ensure timescales and requirements are met. Maintain a high level of professionalism in stakeholder interactions, including written and verbal communications, based on sound knowledge of the industry and understanding of relevant regulatory requirements. Develop and enhance network and relationship building to align the team with business partners within the organisation as well as strategic stakeholders. Develop and maintain partnerships with local industry institutions, and fraud/loss prevention organizations/Industries in the community to enable two-way information sharing. Build strong relationships with industry peers and best practice on fraud trends Adhere to Organisational circulars, policies, business standards and other communications that impact on the operation of the business unit. Work closely and collaboratively with the members of the Investigations Units within the bank and other financial institutions. Support the person in the area responsible for service level agreement by providing input on the operational reporting requirements from the business. Accountability: Set business plans and contribute to strategic objectives Translating strategic plans into operational processing objectives and tactical plans, ensuring a competitive processing offering to Absa. Manage the Fraud Management Systems and identify innovative solutions in order to effectively identify fraud. Understand the overall Fraud environment, its dynamics, strategies and initiatives to enable achievement of business objectives through optimal delivery across customer interface and relevant cross functional areas. Partner with Fraud strategy to develop the strategy based on data driven insights. Identify business drivers, customer experience pain points and service challenges, recommend and implement remedial programs as agreed with business and Fraud Strategy to close the gaps. Engage, understand and leverage Fraud strategies (people, processes and systems), being established across the Group, to drive global common best practice solutions. Accountability: Business Operations Management Drive the alignment of Fraud Solutions services with the requirements of Fraud Strategy, Fraud Forensic Investigations, Products and Segments, ensuring alignment and cooperating effectively with other business unit delivery requirements across the Group. Lead rigorous demand management (SLA determination, forecasting & variance analysis) aligned with balanced capacity management (resource & material requirements planning). Negotiate and agree performance targets, taking accountability for overall achievement of objectives across Fraud Solutions. Objectives include (but are not necessarily limited to) employee satisfaction, customer satisfaction, cost performance, risk and compliance conformance, as well as ethical and rigorous governance. Oversee continuous improvement in the analysis of Fraud and case management systems and information technology architecture, driving recommendations for enhancements to Group and other relevant stakeholders with a view to consistently driving workflow efficiencies. Accountability: Innovates and champions change management Nurture a culture of continuous improvement by consistently driving the reengineering of business processes. Direct a pioneering culture that continually drives strategic opportunities and operational efficiencies. Provide guidance to the team on methods to achieve world class standards of efficiency and service, continually striving to enhance existing processes Education Bachelor s Degrees and Advanced Diplomas: Law, Military Science and Security (Required) Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank. Absa Bank Limited reserves the right not to make an appointment to the post as advertised At Absa, our story is not a single narrative. It's thousands of individual journeys unfolding across Africa and beyond.From colleagues serving customers in local communities to teams shaping financial solutions across borders, Absa is built on people who bring their lived experiences, ambitions and perspectives into the workplace every day. Whether you're starting your career, a seasoned leader or somewhere in between, your contribution is seen, valued and connected to something bigger.Our presence across Africa - which spans personal and business banking, corporate and investment banking, wealth and investment management, and insurance - exists because of the people who show up in their roles with purpose. Across Botswana, Ghana, Kenya, Mauritius, Mozambique, Seychelles, South Africa, Tanzania, Uganda and Zambia, our colleagues are shaping what Absa becomes in each market.Beyond the continent, teams in global offices and a technology hub support and extend the stories that prove that African talent can lead, influence and innovate on the global stage.At Absa, your story matters because progress is driven by human experience, not hierarchy. When people are enabled to bring their whole selves to work, they don't just build careers. They help shape the future of Africa's financial services landscape.