Airbus - Technical Support Specialist

Job Description: Job Objectives Ensure continued airworthiness of Airbus Helicopters fleet in the Asia Pacific region and to keep the fleet flying with high level of safety and reliability. Collect network technical issues and assist to prepare detailed impact analysis for product improvement. Prepare In-Service Incident Report (ISIR) and coordinate incident/accident investigation process. Organize regular visits to the customers, as applicable. Primary responsibilities Support AOG ( Aircraft On Ground) hotline and answer technical queries from customers and customer centers in the Asia Pacific region. Appraise product structure defects/damages to facilitate generation of RDAS ( Repair Design Approval Sheet) Participate in technical event analysis at Group level (with L3 experts). Collect in-service fleet data on critical technical issues for product improvement processes at Group level. Prepare ISIR and coordinate the incident/accident investigations process with the Group. Support regular visits to the customers. Support technical briefings for customer centers and network partners. Support customer program management review meetings. Conduct technical orientation training for new colleagues Requirements Recognized Aerospace or Engineering Bachelor's Degree, or related Previous working experience as a CAAS (Civil Aviation Authority of Singapore)(or equivalent) Licensed Aircraft Maintenance Engineer At least five years working experience in helicopter maintenance Operational Knowledge of EASA ( European Union Aviation Safety Agency) and CAAS regulations for Part 145 and Part 66 Effective written and oral communication skills in English; Ability to speak in Mandarin would be advantageous to be able to liaise effectively with customers based in China Computer literate with a good knowledge of Microsoft Office applications This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth. Company: Airbus Helicopters Southeast Asia Pte Ltd Employment Type: Permanent - Experience Level: Professional Job Family: Customer Eng.&Technical Support&Services By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to . At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.