Computer Network Support Specialists

Skills

• Critical Thinking

  Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

• Active Listening

  Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

• Judgment and Decision Making

  Considering the relative costs and benefits of potential actions to choose the most appropriate one.

• Reading Comprehension

  Understanding written sentences and paragraphs in work-related documents.

• Active Learning

  Understanding the implications of new information for both current and future problem-solving and decision-making.

Abilities

• Deductive Reasoning

  The ability to apply general rules to specific problems to produce answers that make sense.

• Oral Comprehension

  The ability to listen to and understand information and ideas presented through spoken words and sentences.

• Problem Sensitivity

  The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.

• Inductive Reasoning

  The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

• Oral Expression

  The ability to communicate information and ideas in speaking so others will understand.

Education

How much education does a new hire need to perform a job in this occupation?

• Bachelor's degree
  47 %
• Associate's degree
  22 %
• Some college, no degree
  14 %

Work Activities

• Working with Computers

  Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

• Updating and Using Relevant Knowledge

  Keeping up-to-date technically and applying new knowledge to your job.

• Getting Information

  Observing, receiving, and otherwise obtaining information from all relevant sources.

• Communicating with Supervisors, Peers, or Subordinates

  Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Establishing and Maintaining Interpersonal Relationships

  Developing constructive and cooperative working relationships with others, and maintaining them over time.

Detailed Work Activities

• Create electronic data backup to prevent loss of information.
• Implement security measures for computer or information systems.
• Analyze security of systems, network, or data.
• Resolve computer network problems.
• Document network-related activities or tasks.

Work Interests

• Conventional

  Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources.

• Investigative

  Work involves studying and researching non-living objects, living organisms, disease or other forms of impairment, or human behavior. Investigative occupations are often associated with physical, life, medical, or social sciences, and can be found in the fields of humanities, mathematics/statistics, information technology, or health care service.

• Realistic

  Work involves designing, building, or repairing of equipment, materials, or structures, engaging in physical activity, or working outdoors. Realistic occupations are often associated with engineering, mechanics and electronics, construction, woodworking, transportation, machine operation, agriculture, animal services, physical or manual labor, athletics, or protective services.