TRAFFIC
KwaZulu-Natal
AI-Powered Customer Success & Growth Ops Associate
Talent Sam
Job Description
Talent Sam is seeking a strong communicator and AI-native professional for the Customer Success team in Durban, KwaZulu-Natal. The role requires managing live chat support, strategically optimizing customer journeys, and utilizing AI tools like Gemini. Ideal candidates will have HubSpot mastery and a proactive approach to identifying upselling opportunities. The position emphasizes customer engagement and retention strategies, and proficiency in English is essential.
About This Role
Career insights for Customer Service Representatives positions
Salary Benchmark
R16,903/month
R12,178 to
R24,093/month
Source: WageIndicator ZAR data
Job Outlook
This career will have large numbers of openings.
Key Skills for This Role
Active Listening
Service Orientation
Speaking
Reading Comprehension
Critical Thinking
Common Technologies
Blackbaud Raiser's Edge NXT
Salesforce Sales Cloud
Airtable
Microsoft Access 365
Oracle Database Cloud Service
Microsoft Dynamics 365
Oracle JD Edwards EnterpriseOne
Oracle PeopleSoft Cloud Manager
Customer Service Representatives Insights
Median Salary (ZAR)
R16,903/month
Job Outlook
This career will have large numbers of openings.