TRAFFIC
Western Cape
AI-Assisted Customer Support Specialist (eCommerce)
Hire Hangar
Job Description
A tech support company is seeking a reliable Customer Support Specialist to manage support tickets for various eCommerce brands. The candidate will review and approve AI-generated responses, ensuring communication accuracy and brand tone. Responsibilities include editing replies and handling up to 200 tickets daily. Ideal candidates have 2-3 years of customer support experience, especially in eCommerce, alongside excellent written English skills and a comfort with AI tools. Weekend availability is required, aligning with US business hours.
About This Role
Career insights for Customer Service Representatives positions
Salary Benchmark
R16,903/month
R12,178 to
R24,093/month
Source: WageIndicator ZAR data
Job Outlook
This career will have large numbers of openings.
Key Skills for This Role
Active Listening
Service Orientation
Speaking
Reading Comprehension
Critical Thinking
Common Technologies
Blackbaud Raiser's Edge NXT
Salesforce Sales Cloud
Airtable
Microsoft Access 365
Oracle Database Cloud Service
Microsoft Dynamics 365
Oracle JD Edwards EnterpriseOne
Oracle PeopleSoft Cloud Manager
Customer Service Representatives Insights
Median Salary (ZAR)
R16,903/month
Job Outlook
This career will have large numbers of openings.