TRAFFIC Western Cape

AI-Assisted Customer Support Specialist (eCommerce)

Hire Hangar
South African Rand . ZAR 200,000 - 300,000
Apply Now

Job Description

A tech support company is seeking a reliable Customer Support Specialist to manage support tickets for various eCommerce brands. The candidate will review and approve AI-generated responses, ensuring communication accuracy and brand tone. Responsibilities include editing replies and handling up to 200 tickets daily. Ideal candidates have 2-3 years of customer support experience, especially in eCommerce, alongside excellent written English skills and a comfort with AI tools. Weekend availability is required, aligning with US business hours.

Share this Job

LinkedIn Twitter Facebook

Job Overview

Date Posted
24 Feb 2026
Salary
South African Rand . ZAR 200,000 - 300,000
Location
Western Cape, South Africa
Apply on Company Site

Similar Opportunities

German - Speaking Customer Service Associate

KwaZulu-Natal
View Job

Staff Cellular & Corp Onboarding Support Johannesburg, South Africa Customer Operations Posted ...

Gauteng
View Job

(Fluent English, Advanced Excel) Customer Support Consultant (Remotely)

Gauteng
View Job
Back to All Jobs

This page incorporates data from O_NET OnLine, courtesy of the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), under the CC BY 4.0 license. O_NET is a registered trademark of USDOL/ETA. Assessify has adapted and modified the original content. Please note that USDOL/ETA has neither reviewed nor endorsed these changes.