Agent: Client Service DD (FAIS)

Agent: Client Service DD (FAIS) page is loaded Agent: Client Service DD (FAIS)remote type: Hybridlocations: Cape Towntime type: Full timeposted on: Posted Todaytime left to apply: End Date: March 19, 2026 (7 days left to apply)job requisition id: R- Empowering Africa's tomorrow, together one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. Job Summary Deliver day-to-day knowledge work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs). Job Description Managing Daily Operational Requirements: Receive calls from clients requesting policy changes, enquiries and information to the clients existing policies and ensure that amendments are made on the system as requested by clients. Handle Clients Complaints and Compliance: Offer clients information regarding processes, procedures and compliance in accordance to the FAIS Act and ensure that all processes, procedures and compliance policies are adhered to at all times. Maintain Quality Standards: Meet the required quality standards as set out in the quality assurance guidelines by meeting the agreed target, by obtaining the correct information from clients to generate the correct premium. Maintain Client Experience: Offer client excellent client service and assist them efficiently by sending relevant documentation and attending to any queries or related issues they may have as and when required and ensure that we do not lose but retain our client base.FAIS Fit and Proper Requirements Applicable to this Role (Advice and Intermediary Service):FSCA-Approved QualificationRegulatory Exam for Representatives (RE5)Experience As Per the FAIS ActProduct Specific Training once OnboardedClass Of Business TrainingContinuous Professional DevelopmentAttest To Honesty, Integrity, and Good Standing Education Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required) Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank. Absa Bank Limited reserves the right not to make an appointment to the post as advertised