Admissions Coordinator

The Admissions Coordinator serves as a front line representative of Medforth Global Education (MGE), ensuring operational accuracy, efficiency, and consistency across the admissions lifecycle. This role is a key part of a Pod - a small, cross functional team of an Admissions Officer, Admissions Coordinator, Recruiter, and Financial Aid/Institutional Student Financial Assistance Specialist - focused on efficiently moving students through the admissions funnel.

• Facilitate the daily processing of applications, manage supporting documents, and serve as the primary point of contact for file completion.
• Ensure data entry accuracy of applicant files.
• Maintain the integrity of data entry across all applicant files while adhering to admission timelines.
• Demonstrate knowledge of application processing compliance requirements and actively support adherence to institutional and regulatory standards.
• Identify process inefficiencies and elevate them to the appropriate supervisor.
• Document funnel progression for applications.
• Serve as an integral member of the Pod team to deliver coordinated, holistic support throughout the admissions process.
• Maintain accurate and up to date applicant records in Salesforce to track progress.
• Support Pod members in guiding deposited students through key enrollment steps such as completing financial aid, housing, travel, registration, and attending orientation.
• Prepare and send acceptance and scholarship letters while maintaining accurate tracking and documentation in admissions systems.
• Identify and monitor applicants who may be at risk of disengagement, escalating issues to Admissions Officers or leadership for timely intervention.
• Open, review, and prioritize incoming inquiries (mail, email, etc.), ensuring prompt and appropriate follow up.
• Assist with admissions projects, reporting, data management, and applicant communications as needed.
• Perform other region specific duties as assigned.

• Directly responsible for achieving individual goals, while also contributing to overall team goals through timely and accurate communication with applicants.
• Own the document submission process for assigned applicants, ensuring all required materials are collected from application through enrollment; monitor progress, resolve issues, and elevate concerns to admissions leadership as needed.

• Provide coverage for admissions functions as needed to ensure uninterrupted service to applicants.
• Perform other duties and special projects assigned by leadership.

• Deep commitment to providing an exceptional applicant and student experience, with a customer service mindset.
• Ability to thrive in a collaborative pod structure while independently managing responsibilities.
• Strong interpersonal, verbal, and written communication skills; able to engage with diverse applicants and families with professionalism and empathy.
• Comfort and proficiency with email based communication and engagement. Proficiency with Salesforce or other CRM systems for tracking communications and applicant progress.
• Strong organizational and problem solving skills with the ability to manage multiple priorities in a fast paced environment.
• Professional demeanor with the ability to represent SGU to applicants, families, and stakeholders.

• Bachelor s degree required.
• Experience in higher education admissions, student services, or a related customer service role strongly preferred.

• Work performed in a positive, creative, and collaborative office environment.
• Requires frequent use of computers, phones, Zoom, and other online communication platforms.
• Must be comfortable engaging applicants and families virtually and by phone as a key part of the applicant journey.

• Standard work week.
• Flexibility required during peak admissions periods, including evenings and weekends.
• Ability to adjust schedule to accommodate applicants across multiple time zones.

• Applicant Experience Excellence: Applicants consistently report feeling valued, informed, and supported throughout the admissions process.
• White Glove Service: Zoom/phone interactions and proactive outreach create a concierge style experience that builds trust and commitment to SGU.
• Operational Accuracy: Applications are processed and tracked with precision, supporting timely decision making and committee readiness.
• Pod Collaboration: Coordinated teamwork ensures a seamless, student centered journey from inquiry to enrollment.
• Responsiveness: Applicant inquiries are answered within 24-48 hours, with documented follow up and escalation as appropriate.
• Regional Responsiveness: Duties are adapted to meet the specific needs of applicants in the US, Canada, or International regions.