2nd Line Technical Support Specialist

Department: Operations

Employment Type: Permanent - Full Time

Location: Cape Town - Foreshore

Reporting To: Team Leader

Are you looking to build an exciting and dynamic career at a company with prestigious blue chip clients and international reach? Dye & Durham, a leading global provider of cloud based software and technology solutions, is focused on an unwavering commitment to customer excellence and to the personal and professional growth of its employees. Dye & Durham provides critical information services and workflows used by clients all over the world to manage their process, information and regulatory requirements. The company offers rewarding opportunities for those with legal, tech, financial services and sales expertise. With clients that include major law firms, financial service institutions and government organisations in Canada, the United Kingdom, Ireland, South Africa and Australia, a fulfilling career awaits you at Dye & Durham.

Mandatory

• Experience working within a software or technical support setting.
• Solid understanding of Microsoft Windows operating systems and basic networking principles.
• Working knowledge of hosted environments (Azure/AWS) and Microsoft SQL administration fundamentals.
• Ability to diagnose and troubleshoot software, system, and integration issues using established procedures and diagnostic tools.
• Proficiency in Microsoft Office, particularly Outlook, Excel, Word.
• Ability to accurately document cases, actions, and follow ups within the support CRM.
• Experience with Microsoft SQL scripting.
• Basic knowledge of batch scripting or PowerShell.
• Understanding of legal trust accounting systems.

(advantageous).

Behavioural & Soft Skills

• Entry level technical certifications (e.g., CompTIA, Microsoft Fundamentals, AWS Cloud Practitioner) beneficial but not required.
• Strong verbal and written communication skills with the ability to explain technical concepts clearly to non technical users.
• Excellent listening skills and a customer first mindset.
• High attention to detail, strong organisational skills, and the ability to multi task effectively.
• Demonstrates ownership, accountability, and a willingness to collaborate within a team environment.
• Ability to work under pressure while maintaining professionalism and service quality.

We offer competitive salaries and a wide host of benefits, including healthcare, pension, company discounts, wellness programmes, and paid days off to move house or volunteer for your favourite charity.

Please note, if this role is based in South Africa, all applicants must have the legal right to live and work in South Africa. Proof will be required during the recruitment process.